Healthcare experts collaborate to build the UMC Health Media Library So the community understands correctly, cares for health correctly
In the context where people are increasingly proactive in seeking health information but face many inaccurate sources, building a standard medical knowledge system has become more essential than ever. With the mission of disseminating official medical knowledge to the community, on 28/10/2025, the University of Medicine and Pharmacy Hospital in Ho Chi Minh City (UMC) organized the launch ceremony of the Health Media Library Editorial Team and initiated the AI Agent application in compiling health education content.
Associate Professor Dr. Nguyễn Hoàng Bắc – Hospital Director set the direction: “The UMC Health Media Library is a digital knowledge heritage shaped by the expertise, experience, and dedication of the medical team, aiming to build a standard, transparent, and accessible medical knowledge platform, helping people understand correctly to care correctly, thereby increasing trust in the Hospital and in Vietnamese medicine.”
Implementing the Director's direction, Associate Professor Dr. Lê Khắc Bảo – Vice Director of the Hospital said the project aims at three core objectives: becoming a reliable and easy-to-understand medical information source for the community; affirming UMC's professional reputation and academic value; and contributing to the formation of an official medical communication foundation in Vietnam. This is a medical knowledge management model that brings professional understanding closer to the community, so that people are not only treated when needed but also can proactively care for their health through knowledge.
With its status as a specialized multi‑disciplinary hospital, as well as a training, research, and treatment institution under the University Medical Center Ho Chi Minh City, UMC brings together a team of physicians, educators, and researchers across most modern medical fields, creating a rich knowledge base to build a systematic, scientific, and humane Health Media Library.
Dr. Lê Quan Anh Tuấn – Deputy Head of Integrated Planning, Head of the Editorial Team said: “An ideal academic health communication library should meet four criteria: accuracy and scientific rigor, academic presentation, clear and effective communication, and integration of digital technology in content compilation and management. We aim for two clear objectives: health education communication for the public, providing correct and accessible knowledge; and medical communication for patients and their families, with personalized information, supporting patients to understand and care for their health according to doctors' instructions.”
Reflecting on the health education communication journey of ĐHYD Hospital, Prof. Dr. Trương Quang Bình – Chairman of the Scientific Council shared: “From the ‘Living Healthy’ publications that have been maintained for many years and still remain valuable today, the hospital’s health education communication has continuously developed and expanded strongly on official digital platforms. The 2024 Key Medical Opinion Leaders training series is an important preparatory step, enabling healthcare staff to confidently share medical knowledge with the community. With the formation of a multidisciplinary Editorial Team, we are moving into a new phase: more formal, more modern, and aiming for clear quality standards, serving the appropriate audiences of the public and patients. This is not only the effort of UMC alone, but also a joint effort of many healthcare institutions to build a comprehensive health communication network, equipped with effective support tools and a solid core team.”
A notable highlight of the event was the launch of an AI Agent doctor assistant application for compiling health education communication content, developed by the UMC Communication Center in collaboration with EasyAI – JAMstack Vietnam. The operating model is based on three pillars: medical experts responsible for specialized content, AI providing technical support, and Communication ensuring appropriate dissemination to the community. The finalized content will be integrated into the website and AI chatbot so that the public can easily look up disease information, symptoms, and health care in an official, safe, and convenient manner.
Ms. Đỗ Thị Nam Phương – Head of the Communication Center emphasized that: “The application of artificial intelligence in health communication is not intended to replace medical professionals but to enhance capacity in the mission of disseminating knowledge and healing through understanding. UMC expects this model to continue to be refined and spread to many other medical facilities, jointly creating a standard health knowledge ecosystem for the community.
