"Successful Connection" – Expressing gratitude for the contributions of the UMC secretary team

On May 9, 2026, the Hospital Secretary System of University Medical Center Ho Chi Minh City (UMC Secretaries) organized the 2025 secretary work review program in celebration of World Secretaries Week 2026. The program aimed to express gratitude and honor the persistent contributions of the Secretary team across the entire Hospital system—the workforce that connects information, assists in task coordination, and ensures that operational activities run smoothly and efficiently.

In the fast-paced, high-pressure hospital environment that demands continuous coordination, the secretary team plays a vital role in connecting patients, medical staff, departments, facilities, centers, units, and operational workflows. From receiving information, providing administrative support, compiling reports, and archiving records to coordinating the implementation of professional activities, every task requires thoroughness, responsibility, and a spirit of service, contributing to building a professional, dedicated, and patient-centered Hospital image.

MA. Nguyễn Thị Ngọc Diệu - Deputy Head in Charge of the Administration Department and in Charge of the UMC Secretary System - delivered the opening speech at the program, acknowledging the growth and persistent contributions of the UMC Secretary team to the Hospital's operations.

Speaking at the opening of the program, MA. Nguyễn Thị Ngọc Diệu - Deputy Head in Charge of the Administration Department and in Charge of the UMC Secretary System - shared that starting from the first 5 secretaries handling administrative work at units in 2005, the UMC Secretary System has now grown to over 200 secretaries working across the Hospital's units. With the motto "Confident - Professional - Successful Connection," the secretary team continuously elevates professional capacity, standardizes workflows, applies technology to their work, and enhances connectivity in training, recruitment, and career development.

Assoc. Prof. Dr. Lê Khắc Bảo - Deputy Director of the Hospital - interacted with the UMC Secretary team, sharing about the role of connecting, supporting management, and spreading the professional, friendly image of the Hospital in every daily task.

During the interaction session at the program, Assoc. Prof. Dr. Lê Khắc Bảo, Deputy Director of the Hospital, shared many relatable stories regarding the role of the secretary team within the hospital environment. According to him, secretaries are not only administrative assistants but also providers of information, offering practical advice and helping executive and professional activities run more effectively. From practical work experience, he likened the secretary team to a "catalyst" helping connect doctors with patients and different departments within the system, while spreading the friendly, professional image of the Hospital through dedication and smiles originating from the heart.

The Organizing Committee presented flowers of gratitude to the delegates, guests, and speakers accompanying the 2025 secretary work review program in celebration of World Secretaries Week 2026.

The Organizing Committee expressed appreciation to the Jury Council for accompanying the contests responding to World Secretaries Week 2026, contributing to creating a meaningful playground for the UMC Secretary team to demonstrate their capacity, confidence, and professional spirit.

The program featured many meaningful activities, combining gratitude, skill-sharing, musical performances, and honoring outstanding individuals and collectives. Within the framework of the program, guest speaker MC Thanh Thảo - Founder and Professional Director of the Sun&Moon Language and Skills Academy - shared communication skills on the journey of "successful connection." Additionally, musical performances and the presentation "UMC Secretaries - Who Are We" brought a cohesive atmosphere, expressing the secretary team's pride in their quiet yet deeply meaningful work.

The musical performance brought a cheerful and cohesive atmosphere, demonstrating the dynamic spirit and pride of the UMC Secretary team.

Guest speaker MC Thanh Thảo - Founder and Professional Director of the Sun&Moon Language and Skills Academy - shared communication skills, contributing to enhancing the effectiveness of connectivity in secretary work.

Guest speaker MC Thanh Thảo engaged in a discussion with the UMC Secretary team on the journey of "successful connection," emphasizing the role of communication in building a professional, friendly, and dedicated image.

Through the speaker's sharing, the UMC Secretary team gained additional practical perspectives on professional communication, listening, and conveying information effectively within the hospital environment.

During the program, the Organizing Committee commended collectives and individuals with outstanding achievements in secretary work and contests responding to World Secretaries Week 2026. Award categories included individuals receiving numerous commendation letters, performing well in clerical and archiving work, performing well in synthesis and reporting work, as well as the results of the "UMC Secretary Smile 2026" contest and the "UMC Secretary Professional Skills 2026" contest.

Individuals achieving high results in the "UMC Secretary Professional Skills 2026" contest were awarded, recognizing the professional capacity, task-handling skills, and proactive learning spirit of the secretary team.

Individuals achieving achievements in the "UMC Secretary Smile 2026" contest were honored, contributing to spreading the friendly, positive, and professional image of the UMC Secretary team.

The Organizing Committee presented awards in the Synthesis and Reporting category to UMC secretaries with outstanding achievements, recognizing their meticulousness, accuracy, and a sense of responsibility in synthesis and reporting work, which effectively supports management and operational governance at their units.

The Organizing Committee presented the Clerical and Archiving awards to outstanding UMC secretaries, recognizing their meticulousness, scientific approach, and responsibility in document management and record-keeping, thereby ensuring the efficiency of administrative operations at their units.

The Organizing Committee commended UMC secretaries who received numerous commendation letters during their duties, recognizing their dedication, responsibility, and professional service attitude, which contributes to spreading the friendly image of the Hospital.

Concluding the program, the UMC Secretary team pledged to strive together with dedication in every task, discipline in every action, and professionalism in every process; uniting, growing together, and connecting effectively to elevate the System. The UMC Secretary team continues to contribute to enhancing operational efficiency, improving service quality, and building a professional and humane environment at the University Medical Center Ho Chi Minh City.

The UMC Secretary team made a joint commitment, demonstrating dedication in every task, discipline in every action, professionalism in every process, and unity for development.

The 2025 Secretary Work Review Program concluded in a warm and cohesive atmosphere, marking the confidence, professionalism, and successful connection of the UMC Secretary team. Through their quiet daily contributions, the UMC Secretary team continues to affirm their vital role in supporting operations, enhancing service quality, and accompanying the development of the Hospital.