Hospital culture and human resource management for a decent, professional, and humane UMC

Recently, the University of Medicine and Pharmacy Hospital in Ho Chi Minh City received the Top 10 award in the Medical - Healthcare sector and the Top 50 Best Workplaces in Vietnam 2023 at the “Best Workplace in Vietnam” award ceremony. The program was organized by the Employer Brand Building Solutions Company (Anphabe) with support from the Vietnam Chamber of Commerce and Industry.

Hospital Culture – The key to the development of a decent, professional, humane UMC

Assoc. Prof. Dr. Nguyen Hoang Bac – Director of the University of Medicine and Pharmacy Hospital in Ho Chi Minh City said that in management work, the UMC always focuses on building Hospital culture because it is the core factor, the foundation for sustainable hospital development. Hospital culture consists of beautiful aspects, positive changes following a standard model to guide staff – workers toward a common goal. This creates both a solid direction and a distinctive character of the Hospital, attracting talent. It is also a distinctive value that creates trust, unity, and solidarity for the common goal of the Hospital’s medical staff. When the collective of staff – workers becomes unified and attached, the Hospital can easily change, develop, and adapt to any possible situation.

Ho Chi Minh City University of Medicine and Pharmacy Hospital received the Top 10 award in the Medicine - Healthcare sector and the Top 50 Best Workplaces in Vietnam 2023.

The successful building of the hospital culture has harnessed the strength of a collective that is always united, mutually supportive, with a spirit of prioritizing treatment quality..  

At UMC, the successful establishment of the hospital culture has harnessed the strength of a collective that is always united, mutually supportive, with a spirit of prioritizing treatment quality and patient safety above all, thereby creating a proper, decent, and humane hospital.

“UMC is a place that can nurture and cultivate for me a life that is more complete in both vision and character. UMC is a place where I always have esteemed teachers, excellent and dedicated colleagues, always ready to stand by and support the next generation's development for the goal of caring for patients.” – Dr. Đặng Minh Hiệu – Department of Anesthesiology and Resuscitation Ho Chi Minh City University of Medicine and Pharmacy Hospital shared.

Developing high-quality human resources with the philosophy “recruit – use – retain - develop”

According to Associate Professor Dr. Nguyen Hoang Bac, the greatest asset of UMC is its human resources. Therefore, focusing on nurturing and developing talent, concentrating on human values is the consistent theme throughout the Hospital's development.

At UMC, the ethical and academic standards of the Teacher-Doctor have built great public trust in a University Hospital. Currently the Hospital brings together 100 Professors, Associate Professors, leading experts, and more than 3,000 medical staff. In human resource management, UMC applies the philosophy “Employees First, Customers Second.” At UMC, employees are always the top priority. UMC operates under the mechanism: recruit – employ – retain – develop. The major difference in personnel management is reflected in the words “retain” and “develop.”

Nurses of the University Hospital of Medicine and Pharmacy, Ho Chi Minh City caring for patients

In the recruitment stage, UMC focuses on selecting people with appropriate culture, high professional competence, with heart, vision, and ambition to advance. This helps the Hospital achieve higher professional quality, higher employee satisfaction, and higher patient satisfaction. A unified team with shared culture and synchronized professional competence can create a solid direction for the Hospital. Training programs, policy regimes, promotion opportunities and income are continuously raised. A humane, decent working environment helps each member always see UMC as family, a place worth living. Everyone feels happy working in a professional, stable environment, with good income and many development opportunities.

With the effort of the Management Board and the staff – workers, UMC has for many years led the hospital quality assessment scores within the system of hospitals under the Ministry of Health. Patient and staff satisfaction rates reach over 90%.

Having been attached to the Hospital for 18 years, Ms. Phan Nguyen Thi Loan – Head Nurse of the Rehabilitation Department at the University of Medicine and Pharmacy Hospital, Ho Chi Minh City, shares: “As hospital staff, we are able to devote our maximum capacity for patients and the Hospital, we continuously improve our knowledge and skills, we share knowledge and experience, we are encouraged and provided opportunities to conduct scientific research... Particularly, all staff are cared for thoughtfully by the Director on special occasions. Talented individuals who have not yet known where is the suitable workplace, please dream and think about a good working environment like the University of Medicine and Pharmacy Hospital, Ho Chi Minh City”.

Staff caring for patients at the University of Medicine and Pharmacy Hospital, Ho Chi Minh City

With the mission of providing optimal healthcare solutions through the integration of treatment, research, and training, UMC always focuses on building a Hospital culture and a standard academic environment so that each member can work, study, and develop professionally, thereby achieving many accomplishments in their career. Aiming at the 30th anniversary of its founding, UMC continues to create an ideal working environment, attracting passionate professionals who gather together, and continues to develop the Hospital, reaching ever higher and farther.