Awards
Hospital Quality Management Department
Functions & Tasks
1
Function: Advise the Management Board and the Hospital Quality Management Council in strategic direction, building and developing a comprehensive quality management system, safety as priority, people as the center, continuous improvement, building a quality culture, enhancing satisfaction and positive experience for patients and healthcare staff
2
Mission: Serve as the primary unit for implementation and advise the director and the hospital quality management council on hospital quality management.
History
2013
The Hospital Quality Management Department (Hospital Quality Management Department) was established in 2013 with the department organization comprising:
1. Head of Department
2. Deputy Head of Department
3. Specialist in charge of the professional unit
4. Specialist in charge of the non-professional unit
+ Administration
+ Logistics
5. Specialist in charge of patient safety
+ Vision: Become an excellent Center for Quality Management and Patient Safety, aiming for a model of standard hospital quality management that meets national and international standards
+ Mission: Build a quality culture and a comprehensive quality management system, putting people at the center, continuous improvement, ensuring patient safety and enhancing experience, aiming for transparency, efficiency and sustainability
+ Core Values:
Safety is priority – People are the center
Professionalism – Quality
Innovation – Creativity
Collaboration – Sharing
Integrity – Responsibility
Sincerity – Unity
+ Quality Policy: SAFETY – EFFICIENCY – CONTINUOUS IMPROVEMENT – SUSTAINABLE DEVELOPMENT
+ Contact address: 215 Hồng Bàng, Phường Chợ Lớn, TP. Hồ Chí Minh, Lầu 4, khu A
+ Contact phone: 028 3952 5517
+ Email address: quanlychatluong@umc.edu.vn
Staff
Deputy Head of Unit
TS. Nguyễn Thị Hải Liên
Phó Trưởng phòng, phụ trách phòng Quản lý chất lượng bệnh viện
9
Total staff
Development Orientation
Continuous improvement, enhancing quality according to Vietnamese hospital quality standards and international quality standards (JCI, ISO…)
Achieve international certification for excellent centers, develop integrated clinical quality standard operations together with overall hospital management quality
Strengthen internal training, develop in a coordinated manner, consolidate the reporting and medical incident analysis system with transparency – learning – prevention, promote patient safety improvement programs, putting people at the center
Awards & Achievements
Awards