Guide to booking medical appointments online
To help patients proactively schedule appointments, reduce waiting time, and enhance the medical experience, the University Medical Center Ho Chi Minh City implements online appointment booking via the UMC Care app.
Patients can easily book appointments anytime, anywhere, choose specialties, doctors, and suitable time slots with just a few simple steps.
1. Download and install the app
Patients can download the app using one of the following methods:
- Visit App Store (for iPhone) or Google Play (for Android phones), search for UMC Care
- Or scan QR code
After installation, patients register or log in with their personal phone number as instructed.
2. Guide to scheduling a medical appointment
After logging in, the patient follows these steps in order:
2.1. Step 1: Choose Book Appointment
On the main screen of the app home page, select the “Book Appointment” function to start scheduling an appointment.
2.2. Step 2: Choose patient profile
- Select an existing patient profile
- Or create a new patient profile when booking for a relative
Profile information must be entered completely and accurately.
2.3. Step 3: Choose appointment details
The patient selects the following information:
- Medical specialty
- Doctor
- Appointment date
- Suitable appointment time slot
The system will display available time slots for the patient to choose.
2.4. Step 4: Confirm appointment information
Review all selected information. If the information is correct, continue to confirm to proceed to the payment step.
2.5. Step 5: Payment
The patient makes payment according to the instructions on the app to complete the booking.
2.6. Step 6: Complete and receive the examination ticket
After successful payment, the system will provide an electronic examination ticket displayed on the app or website.
3. When arriving at the hospital for examination
- Patients without Health Insurance: Please arrive at the consultation room 15–30 minutes before your scheduled appointment to confirm your registration information.
- Patients using Health Insurance: Please proceed to Counters 12, 13, or 14 on the ground floor of Building A to verify your Health Insurance information before entering the consultation room. For follow-up visits, if your Health Insurance has already been verified through UMC Care, you may proceed directly to the consultation room.
- Patients using direct billing/cashless insurance services: Please proceed to the Registration Counters to complete the required procedures before entering the consultation room.