Guide to confirming health insurance when booking appointments on UMC Care

Patients using Health Insurance (HI) when receiving care at University Medical Center Ho Chi Minh City (UMC) can now verify their Health Insurance information directly when booking an appointment on the UMC Care app.

This new feature allows patients to complete required procedures before arriving at the Hospital, helping reduce waiting time at registration counters. After an appointment is booked and payment is completed successfully, the system will automatically verify the Health Insurance card information and return the verification result, allowing patients to prepare all required documents before the appointment date.

1. Step-by-Step Guide

1.1. Step 1. Select Appointment Information

Book an appointment by selecting the patient profile and the following information:

Specialty
Doctor
Appointment date and time

1.2. Step 2. Select the Health Insurance Category

Select “Have Health Insurance”, then choose one of the following three categories:

(1) Health Insurance card with UMC registered as the initial healthcare provider:
Applicable to Hospital staff, employees and students of the University of Medicine and Pharmacy at Ho Chi Minh City, etc.

(2) Follow-up appointment stated on a UMC Health Insurance prescription:
The currently used referral document must still be valid, and the patient must have a follow-up appointment stated on a UMC Health Insurance prescription.

(3) Valid Health Insurance referral to UMC:
The Health Insurance referral document/referral form must be used for the first time within 10 working days from the date of issuance.

1.3. Step 3. Register Health Insurance Information

3.1 Check personal and Health Insurance information

Please verify:

Citizen Identity Card/Passport number
Health Insurance card information
Specialty registered for Health Insurance coverage

3.2 Upload supporting documents according to the applicable category

Patients whose Health Insurance card has UMC registered as the initial healthcare provider: Upload images of the Citizen Identity Card/ID card.
Patients attending a follow-up appointment stated on a UMC Health Insurance prescription, on the correct date and for the correct specialty: The system will automatically retrieve and display the most recently submitted documents that have been verified as valid. (No additional document upload is required.)
Patients with a new valid Health Insurance referral to UMC for first-time use: Upload images of the Citizen Identity Card/ID card and the referral document.

3.3 Sign the consent declaration:
Select “Confirm Agreement” to accept the terms of the declaration and sign electronically directly on the app.

1.4. Step 4. Pay for the Appointment

Patients pay the consultation fees for the specialties they have booked.

Available payment methods include:

E-wallet
Bank card
QR Code
Hospital Patient Card

1.5. Step 5. Receive the Electronic Appointment Slip

After successful payment, the system will generate an electronic appointment slip, including:

Queue number
Patient information
Appointment time and consultation room
Consultation instructions

1.6. Step 6. Automatic Verification of Health Insurance Information

The system will verify:

Personal information
Health Insurance card information
Card validity period
Registered initial healthcare provider
Health Insurance card number/code

If the information is verified as valid:
Please follow the instructions shown on the appointment slip.

Patients attending a follow-up appointment may proceed directly to the consultation room.
Patients using a new referral document must proceed to the Registration Counter on the Ground Floor, Building A for document review and final Health Insurance confirmation.

If the information is not verified as valid:
Please proceed to the Registration Counter on the Ground Floor, Building A for further review and Health Insurance confirmation.

2. Important Note

In the following cases, patients should select “No Health Insurance” when booking an appointment on the UMC Care app and proceed directly to the Registration Counter on the Ground Floor, Building A for assistance:

Patients with rare diseases, serious illnesses, or conditions requiring high-tech medical services, as specified in Appendix I of Circular No. 01/2025/TT-BYT.
Patients with a valid Health Insurance referral to UMC who also have a certificate of exemption from co-payment for the year.
Patients with a valid Health Insurance referral to UMC who have documentation confirming their status as a poor household, near-poor household, or household that has recently risen above the near-poor threshold in Ho Chi Minh City.

Verifying Health Insurance information during the appointment booking process helps reduce procedures at registration counters, shorten waiting times, and enables patients to be more proactive and confident throughout their visit.

📲 In addition to this feature, UMC Care offers many other convenient services, including hospital fee payment, electronic prescriptions, notifications for laboratory and diagnostic test results, medication pickup notifications, health record management, medical history storage, medication reminders, and more — supporting patients throughout their healthcare journey.

👉 Download UMC Care at:
https://apppolicy.umc.edu.vn:4433/umc-care-store.html

Or search for “UMC CARE” on the App Store or Google Play.