Guide to direct billing procedures at the Hospital

1. Insurance cards eligible for direct billing at the Hospital

The list of insurance companies currently offering direct billing services at the Hospital is available at:
https://bvdaihoc.com.vn/thong-tin-can-biet/danh-sach-cac-cong-ty-bao-hiem-hop-tac-bao-lanh-vien-phi

2. Outpatient direct billing procedures

2.1. For patients who have not received prior direct billing authorization from their insurance company

1. Register for a medical appointment on the Ground Floor, Building A, declare your private insurance information, and pay the consultation fee.
2. Attend the consultation, pay for and complete any diagnostic or paraclinical services according to the standard outpatient process.
3. After completing the visit, proceed to the Direct Billing Office on the Ground Floor, Building A:
   • Present your insurance card, Citizen Identity Card/Passport, and medical documents, including the prescription, service orders, payment receipts for diagnostic/paraclinical services (if applicable), and test results.
   • Complete the direct billing authorization procedures and wait for confirmation from the insurance company. Processing normally takes approximately 30 minutes.
   • Receive reimbursement for any amount approved by the insurance company, if applicable.

Note: If the appointment was booked through the UMC Care app or the Hospital call center, the patient must first visit the Registration Department on the Ground Floor, Building A to verify private insurance information before entering the consultation room.

2.2. For patients who have received prior direct billing authorization from their insurance company

1. Register for the appointment and receive guidance on direct billing procedures at the Direct Billing Office, Ground Floor, Building A.
2. Consultation and diagnostic/paraclinical services may be provided without upfront payment if the costs remain within the pre-approved coverage limit. Any amount exceeding the approved limit must be paid by the patient.
3. After completing the visit, return to the Direct Billing Office to finalize the direct billing procedures.

3. Direct billing procedures for inpatient treatment

1. Complete the direct billing procedures at the inpatient department upon admission.
2. Pay a deposit for expenses not covered by the insurance company, in accordance with Hospital regulations.
3. Eligible expenses approved by the insurance company will be deducted directly from the total hospital bill upon discharge.
4. Sign all forms required by the insurance company.

4. Direct billing procedures for emergency admission

1. Pay the required treatment deposit in accordance with Hospital regulations.
2. Complete the direct billing procedures:
   • At the inpatient department if the patient is admitted for inpatient treatment; or
   • Directly with the insurance company if the patient is discharged from the Emergency Department.

5. Working hours of the Direct Billing Office

Monday to Friday:

• Morning: 7:00 AM – 11:30 AM
• Afternoon: 1:00 PM – 4:30 PM

Saturday:

• 7:00 AM – 11:30 AM

Saturday afternoon, Sunday, and public holidays: Closed.

For any questions regarding direct billing services, please contact the Direct Billing Office, Ground Floor, Building A, at (028) 3952 5705.