Guidelines for International Patient

1. MEDICAL EXAMINATION AND TREATMENT PROCEDURES

1.1. Outpatient process

Appointment registration

Register for an appointment and receive an appointment slip through:

• The UMC Care app;
• The Expert Clinic, Outpatient Department by phone at (+84 28) 3952 5888 or (+84 28) 3952 5346 during office hours, from Monday to Friday and on Saturday mornings (Vietnam time, UTC+7).
• In person at the Hospital: Reception Desk, Expert Clinic, Outpatient Department, Ground Floor, Building A, Campus 1, 215 Hong Bang Street, Cho Lon Ward (formerly Ward 11, District 5), Ho Chi Minh City, Vietnam

On the appointment date, patients should arrive at the Expert Clinic Reception Desk 15–30 minutes before the scheduled appointment time.

Medical consultation and diagnostic tests/procedures

• The attending physician will examine the patient, provide consultation, and order diagnostic tests or procedures (laboratory tests, diagnostic imaging, etc.) where medically necessary.
• Pay applicable fees online via the UMC Care app or Quick Response (QR) code.
• Complete the prescribed diagnostic tests/procedures with guidance and assistance from Customer Service staff.
• Check notifications for updates when diagnostic test/procedure results are available.

Review of results, consultation, and prescription

• Once all diagnostic test/procedure results are available, the patient should returns to the consultation room.
• The attending physician will review the results, provide further consultation, and issue a prescription where appropriate.

Medication purchase/collection

- Pay for the prescribed medications.

- Collect medications and receive medication-use counseling from a pharmacist at the Reception Desk/Expert Clinic.

1.2. Inpatient process

Hospital admission procedures

• Prepare the required documents, including:
  • An original, valid passport;
  • An Insurance card or insurance documents;
  • Relevant medical records, such as hospital admission orders, diagnostic test results, prescriptions, and other related documents.
• Complete the admission procedures at the reception desk of the relevant inpatient department once hospital admission has been ordered by an attending physician
• Pay the required hospital deposit in accordance with Hospital regulations.
• Upon arrival to the inpatient room, patient will receive information about room facilities, Hospital regulations, policies for caregivers and visitors, and other available Hospital services and amenities.
• The patient will stay in the designated inpatient department and receive treatment in accordance with the attending physician’s orders.

Hospital discharge procedures

• Complete the final settlement of hospital charges at the department’s billing counter.
• Receive the hospital discharge document, prescription, and other relevant medical records.

2. MEDICAL DOCUMENTS AND TRANSLATION PROCEDURES

A. Documents patients should prepare

• An original, valid passport.
• Personal medical records, including previous medical history, diagnostic test/procedure results, and previous prescriptions, if available.

B. Documents provided by the Hospital

For outpatients:

• Prescriptions;
• Diagnostic test/procedure orders;
• Diagnostic test/procedure results;
• Financial invoices.

For inpatients:

• Hospital discharge documents;
• Prescriptions;
• Certificates of surgery and/or procedures;
• Medical record summaries;
• Financial invoices and detailed statements of medical examination and treatment expenses.

Documents that may be issued upon the patient’s request include:

• Certificate of treatment and/or vaccination;
• Other relevant medical documents or records, depending on the individual case.

Please note:

• The Hospital only issues medical documents and records within its authority and in accordance with the applicable Vietnam’s Law on Medical Examination and Treatment and other relevant regulations.
• Medical documents are issued in Vietnamese by default. If the patient requires an English translation of medical documents, a written request may be submitted to the Hospital for consideration and processing in accordance with the Hospital’s procedures and applicable regulations.

3. PAYMENT AND HEALTH INSURANCE

• Payment methods: Payments may be made in cash in Vietnamese dong (VND) or through cashless payment methods, including the UMC Care app, QR codes printed on medical orders, e-wallets (MoMo, ZaloPay, VNPay, Viettel Money, etc.), bank transfers to designated accounts, and the Hospital’s multifunctional medical card.
• International health insurance:The Hospital currently does not provide direct billing services with international insurance providers. The patient should inform the Hospital if an English translation of medical documents is required for submission of a reimbursement claim directly to the insurance provider.