Information to know for inpatient patients

1. I. Amenities for Patients

• 24/7 medical care
• Call bell system to request assistance from medical staff
• Personal care kit (patient kit): toothbrush, toothpaste, cotton swabs, comb, soap, tissue box
• Fully equipped patient rooms:
  • Dining table at each bed
  • Personal storage cabinet
  • Cable TV
  • Air conditioning
  • Free Wi-Fi
  • Hot and cold water dispenser
  • Hand sanitizer
• Room cleaning twice a day
• Meals served at the bedside

2. II. Amenities for Caregivers

• One patient per one caregiver
• Notify the department’s customer care staff if there is a change of caregiver
• Multi-functional chair that can be converted into a bed, with blanket and pillow
• Cafeteria on the 3rd floor exclusively for caregivers
• Daily laundry service in patient rooms provided by the company. Costs are listed and paid by the caregiver [link attached]

3. III. Visitors

• Follow the hospital’s current regulations [link attached]

4. IV. Other Information

1. Insurance: Patients using health insurance (BHYT) or hospital-guaranteed insurance must present it to the treatment department secretary.
2. Payment Methods:
   • Cash at the cashier
   • Electronic payments: e-wallet, mobile banking, bank transfer, POS machine, etc.
3. Important Notes:
   • Keep personal belongings safe
   • Maintain general hygiene and avoid noise that may disturb other patients
   • Pets and strong-smelling foods (e.g., durian, fermented shrimp) are not allowed
   • TV viewing is prohibited from 10:00 PM to 6:00 AM
   • Photography and video recording are not allowed
   • Laundry, drying, or hanging clothes in the hospital premises is prohibited
   • Large or flammable items, folding hammocks, and folding chairs are not allowed
   • Cooking, smoking, alcohol, and use of stimulants are prohibited
   • Limit bringing children under 10 years old to visit patients