Outpatient examination process

I. Register for medical examination

1. For patients without health insurance

Before the appointment day:

• Register and receive the examination voucher via:

  + UMC Care 24/7

  + At the hospital: Registration desk, or at the examination desk after the examination is completed (applies to patients with an examination card)

• On the appointment day, the patient should go directly to the examination room 15–30 minutes before the scheduled time

On the appointment day:

• Register and receive the examination voucher at the hospital:

  + The registration desks

  + UMC Care app

2. For patients with BHYT

Before the appointment:

• Register and receive the medical examination ticket via:

  + UMC Care app 24/7

  + At the hospital: Registration desk for medical examination, or at the examination desk after the examination is completed (applies to patients with a medical examination card)

• On the examination day, the patient should go to counters 12, 13, 14 15–30 minutes before the appointment to confirm BHYT

On the examination day:

• Register, confirm health insurance and receive the examination ticket at the registration counters

II. Receiving patients at the clinic

• Patients are received, have vital signs measured and examined according to regulations, in order of sequence

III. Medical examination

• Conduct specialist examinations at clinics

IV. Perform paraclinical examinations (if any)

• Carry out the prescribed paraclinical examinations as requested by the doctor

• Pay the fees and undergo the procedures at the paraclinical departments

Payment methods:

• Scan the QR code on the prescription form
• Use the medical examination card (cost deducted from the card account)
• Pay via e-wallet/Momo/VCB Digibank using the code on the prescription form
• Payment via UMC Care
• Payment at the cashier desk (cash or cashless)
• Patients monitor notification messages when results are available
• After receiving results, return to the clinic to continue treatment

V. Reading results, counseling and prescribing medication

• The patient returns to the clinic when the full laboratory results are available
• The doctor consults the results
• The patient receives the prescription

VI. Health Insurance Settlement

• Not applicable for patients without health insurance
• For patients with health insurance: settle at counters 17–20, ground floor, area A

VII. Buy/Receive medication

• Patients without health insurance: purchase medication at pharmacy area A or area B
• Patients with health insurance: receive medication at pharmacy area B

📞 Support information:
For consultation and service, please contact Customer Care Department: 19002827