Outpatient examination process

1. I. Appointment registration

1.1. For patients without Health Insurance

Before the appointment date:

• Register and receive an appointment slip through:
  • The UMC Care app
  • At the Hospital: Registration Counters, or at the consultation desk after completing the visit (applicable to patients with a Patient Card)
• On the appointment date, patients should proceed directly to the consultation room 15–30 minutes before the scheduled time.

On the appointment date:

• Register and receive an appointment slip at the Hospital through:
  • Registration Counters
  • The UMC Care app

1.2. For patients with Health Insurance

Before the appointment date:

• Register and receive an appointment slip through:
  • The UMC Care app or Website
  • At the Hospital: Registration Counters, or at the consultation desk after completing the visit (applicable to patients with a Patient Card)
• On the appointment date, patients should proceed to Counters 12, 13, or 14 15–30 minutes before the scheduled time to verify their Health Insurance information.

On the appointment date:

• Register, verify Health Insurance information, and receive an appointment slip at the Registration Counters.

2. II. Patient reception at the consultation room

• Patients will be received, have their vital signs measured, and be called for consultation according to Hospital procedures and their queue number.

3. III. Medical consultation

• Receive specialist consultation at the designated consultation room.

4. IV. Diagnostic and paraclinical services (if required)

• Complete diagnostic and paraclinical services as ordered by the doctor.
• Pay the required fees and proceed to the relevant diagnostic or paraclinical department.

Payment methods:

• Scan the QR code on the service order.
• Use the Patient Card (fees will be deducted from the card balance).
• Pay via e-wallet/MoMo/VCB Digibank using the payment code on the service order.
• Pay through the UMC Care app.
• Pay at the cashier counter by cash or cashless payment methods.
• Monitor SMS notifications for test result availability.
• Once all results are available, return to the consultation room to continue treatment.

5. V. Result review, consultation, and prescription

• Return to the consultation room once all diagnostic and paraclinical results are available.
• The doctor will review and explain the results.
• Receive the prescription.

6. VI. Health Insurance settlement

• Not applicable to patients without Health Insurance.
• Patients with Health Insurance should complete the settlement process at Counters 17–20, Ground Floor, Building A.

7. VII. Purchase/collection of medications

• Patients without Health Insurance: Purchase medications at Pharmacy A or Pharmacy B.
• Patients with Health Insurance: Collect medications at Pharmacy B.

📞 Support information:
For assistance, please contact the Customer Care Department at 1900 2827.