Service Fee Refund Process

1. CONFIRMATION OF SERVICE NOT PROVIDED

Please visit the designated location to obtain confirmation:

Consultation fee: At the outpatient clinic where your appointment slip is confirmed.
Note: For appointments cancelled before the scheduled consultation date, patients may cancel the appointment directly on the UMC Care app under Appointment History. The consultation fee will be refunded via the original payment method.
Diagnostic and paraclinical service fees (laboratory tests, ultrasound, X-ray, etc.): At the Department/Unit where the service was scheduled to be performed.
Medication returns: Visit the outpatient clinic and consult the doctor first, then proceed to the Pharmacy for the medication return process.
Microbiology tests (without antimicrobial susceptibility testing): At the Department of Microbiology, where a negative result must be confirmed.

Please present the following documents for verification:

Physical Citizen Identity Card or Electronic Identity Card accessed directly through the VNeID app at the time of the procedure.
Refund Request Form.
Original payment receipt (for cash payments).

If a family member receives the refund on behalf of the patient:

Documents proving the relationship must be provided, such as a Birth Certificate or Family Information displayed in the VNeID app.

Note: To ensure data authenticity, the Hospital does not accept screenshots or photographs of information displayed on a device.

After verification is completed:

Cash refund: Sign the acknowledgment and receive the refund directly at the counter. This applies to same-day refunds or cases where the cancellation period on the UMC Care app has expired.
Refund via UMC Care app (7–45 days): The system will automatically process the refund to the original payment method. This applies only when the appointment is cancelled within the cancellation period specified by the app.

Please carefully check the refunded amount and all related documents before leaving the counter.
For any questions or assistance, please contact the nearest Accounting Counter.