Outpatient Department
Overview
Outpatient Department – University of Medicine and Pharmacy Hospital, Ho Chi Minh City is the unit that receives and accompanies patients from the initial stage of examination and treatment, with a team of doctors who are leading specialists. The nursing staff, medical secretaries and patient support staff are dedicated, professional, always ready to guide and assist patients throughout the examination process. Modern facilities and equipment facilitate safe and highly effective examination and treatment.
The Outpatient Department builds scientific, streamlined examination and treatment processes, helping reduce waiting time and enhance patient experience. The Department continuously improves procedures, applies information technology and digitizes patient records to provide convenience, speed, improve service quality, and increase patient satisfaction when visiting the Hospital.
Unit
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Strength
- Spacious, green‑clean‑beautiful facilities, modern equipment: A convenient, comfortable, and friendly medical examination environment with 90 well‑maintained, clean and beautiful examination rooms. Modern equipment ensures accuracy and comprehensiveness of diagnoses.
- A diverse range of specialties with close coordination. With 43 specialties, the Department acts as a connector and facilitates effective collaboration among specialties in diagnosis and treatment. Patients receive comprehensive care, especially convenient for cases with multiple combined conditions, helping to optimize treatment effectiveness.
- Specialist clinics with a closed and fast process, allowing pre‑booking; medical staff provide continuous support throughout the examination and interpretation for foreign patients. Contact hotline: 028 3952 5346 or 028 3952 5888 (business hours) for specific consultation.
- Scientific and accurate patient record management: Digitalizing patient records through electronic medical records and e‑prescriptions, delivering imaging diagnosis results via the PACS system… shortening result turnaround time, and facilitating storage, retrieval, and data sharing anytime, anywhere.
The Outpatient Department has established convenient and scientific examination and treatment processes, while also pioneering the application of smart technology, aiming to provide maximum benefits and enhance patient experience through the following services:
- Online registration for medical examinations and payment of hospital fees. To facilitate patients, the Hospital diversifies registration and cashless payment methods. Patients are encouraged to use the UMC CARE app to obtain a queue number and pay hospital fees online. After successfully booking an appointment, patients only need to arrive at the Hospital at the scheduled time.
- Convenient and fast health insurance (BHYT) payment support: Patients receive BHYT coverage both in‑network and out‑of‑network as per current regulations, with 100% of costs (depending on card type) paid within the BHYT benefit categories.
- Hospital fee guarantee service optimizing patient benefits: The Hospital partners with insurance companies to cover the entire incurred hospital fee according to the program chosen by the patient, simplifying payment procedures and saving patients' time.
- Free consultation service: Patients receive appropriate specialist consultation from doctors; clinical pharmacists guide safe and effective medication use. Additionally, the Customer Care team is ready to answer any questions via the hotline and the “FAQ and Consultation” section on the Hospital website. Medication consultation hotline: 028 3952 5295, Customer Care: 19002827.
Staff
The Outpatient Department – University of Medicine and Pharmacy Hospital, Ho Chi Minh City has a team of doctors who are leading experts from the University Medical Center Ho Chi Minh City, with extensive experience in examination, consultation, and treatment guidance for patients. With a School–Institute combined model, the doctors not only participate in treatment but also teach and conduct research, contributing to updating and effectively applying medical advances into clinical practice. In addition, the nursing staff, medical secretaries, and patient support personnel always play a supportive role, guiding and assisting patients throughout the entire medical care process, always professional, friendly, and patient‑centered.