Guide to Confirming Health Insurancewhen Booking an Appointment on UMC Care

Patients using Health Insurance (BHYT) when visiting the University Medical and Pharmacy Hospital of Ho Chi Minh City can now confirm their BHYT information at the time of booking on the UMC Care app.

The new feature enables patients to proactively complete procedures before arriving at the hospital, reducing waiting time at the registration desk. After booking and successful payment, the system automatically checks the BHYT card information and provides feedback, helping patients prepare all documents before the appointment day.

Implementation guide (step-by-step details)

- Step 1. Choose booking information: Patients book an appointment, select the record and booking details: Specialty, Doctor, Date – time of appointment.

- Step 2. Choose the Health Insurance category: Select Have BHYT, then choose one of 03 groups:

(1) Have BHYT card registered for initial medical examination at BV ĐHYD: Hospital staff, employees and students of the University of Medicine and Pharmacy Ho Chi Minh City,...

(2) Have a follow-up appointment as scheduled on the BHYT prescription from BV ĐHYD: Transfer referral currently in use, still valid, and have a follow-up appointment as scheduled on the BHYT prescription from BV ĐHYD

(3) Have a BHYT transfer document for the correct referral to BV ĐHYD: Transfer referral/form for BHYT medical examination and treatment with validity for first use within 10 working days from the signing date

- Step 3. Register insurance

3.1 Verify administrative information & card information: ID/passport number, BHYT card, specialty registered for BHYT

3.2 Attach documents according to each category

Patient has BHYT card registered initial medical examination at BV ĐHYD: Attach image of ID\/identity card

Patient with a follow-up appointment as scheduled on the BHYT prescription from BV ĐHYD, attending on the correct day & correct specialty: The system will automatically retrieve the most recent attached document that has been validated for display (NB no attachment required)

Patient with a BHYT transfer document for the correct referral to BV ĐHYD (new referral for first use): Attach image of ID\/identity card and transfer referral document

3.3 Sign the consent agreement: Check the box to confirm agreement to the terms in the commitment document and sign directly on the app.

- Step 4. Pay for the booking: Patients pay the fees for the specialties they have booked. Payment methods include: E-wallet, Bank card, QR Code, Medical examination card

- Step 5. Generate electronic examination ticket

After successful payment, the system creates an electronic medical examination ticket, including:

Examination serial number

Patient information

Date, time, examination room

Examination instructions

- Step 6. System automatically checks BHYT card information

The system will verify: administrative information, card details, card validity period, initial registration location for medical examination, BHYT card code.

If the system check is valid: Patient follows the examination instructions on the ticket (Patient proceeds directly to the examination room for follow-up. Patient with a new transfer referral goes to the registration desk on the ground floor, Area A to verify information and confirm BHYT)

If the system check is invalid: Patient goes to the registration desk on the ground floor, Area A to verify information and confirm BHYT.

** Note: In the following cases, patients should select no BHYT when booking on the UMC Care app and go directly to the registration desk on the ground floor, Area A for assistance:

Patients suffering from rare disease groups, severe diseases, or conditions requiring high-tech services (According to Appendix I of Circular 01\/2025\/TT-BYT).

Patients with a correct referral BHYT document to BV ĐHYD HCMC and have a certificate of exemption from co-payment for the year.

Patients with a correct referral BHYT document to BV ĐHYD HCMC and have a certificate confirming they are a poor household, near-poor household, or newly graduated from near-poor status in Ho Chi Minh City

Confirming BHYT at the time of booking reduces operations at the registration desk, saves waiting time, and helps patients be proactive and reassured during the examination process.
📲 In addition to this new feature, UMC Care also offers many other supportive utilities such as hospital fee payment, online prescriptions, notifications of receiving laboratory results, prescriptions, health record tracking, storing medical history, medication reminders… – accompanying patients throughout the examination and treatment process.
👉 Install UMC Care now at: https:\/\/apppolicy.umc.edu.vn:4433\/umc-care-store.html
Or search for the keyword "UMC CARE" on the App Store\/Google Play.